- #Ffxiv customer support call how to#
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#Ffxiv customer support call code#
The retailers, too, would have no means of providing the consumer with a non-existent code for non-existent content. Nintendo is merely the publisher, and have little to no control over the content that's provided to them by Square Enix. The problem lies with the DLC data, which is well within the responsibility of the DEVELOPER to maintain. However, this second code yielded the exact same results, only further proving my point. In fact, I was supplied a SECOND code directly from Nintendo after I had brought the matter to the attention of their vastly superior customer service team. Many others have redeemed these codes and are experiencing the same problem. They're not invalid - they register on the Nintendo eShop just fine. At all.Īnd just so we're all clear, the codes themselves aren't the problem. Clearly, their goal is to avoid any sort of conflict or responsibility for the products and services that they provide, and that's simply not acceptable.
#Ffxiv customer support call how to#
If they weren't attempting to shift the blame to another source, whether it be to the retailer for supplying invalid codes, or even to myself for not knowing how to correctly redeem these items, they were flat-out ignoring my attempts to reach out to them, seemingly washing their hands of the matter entirely. I've been in contact with Square Enix multiple times, and their quality of customer service and complete lack of tact is absolutely disgraceful. However, the DLC data is only providing players with ONE of the promised items - the Slime Light.
#Ffxiv customer support call download#
I refunded their most recent product (Shadowbringers) through Steam because I don't think it's worth the effort even contacting their Customer Support Line anymore and I don't want my account being banned over a subjective decision/Īs part of a promotion held by EB Games and Gamestop in North America, those who preordered a copy of Dragon Quest Builders for the Nintendo Switch were given download codes for four, exclusive Slime-themed items: the Slime Light, King Slime Light, Slimy Eye, and and Slimy Mouth. attiudes are mainly polite and appear professional, but the three or four agents I dealt with barely sounded as if they played their own products.
#Ffxiv customer support call verification#
5 to 10 minute wait times just for verification of account, after a lengthy hold time to get through = Lack of reasonable standards and practices, everything is delibrately vague and at the discretion of the customer service agents, nothing is clear about mistakes made They are known to close any accounts that issue chargebacks, even if they are warranted. After 4 emails they closed the issue, and I Just decided to forget it. Took two weeks to get back and clear a query in relation to the one mentioned above. You are not able to respond to this email or have direct line contact with anyone.Ĥ. Traditionally in FFXIV (One of their main online products) your first ban is 3 days after an ingame caution and warning at least that was my understanding I was given about 5 because of a "Clerical Issue" that their automated system somehow missed, where the correct information had to be sent out 24 hours late despite it already being automated. Unable to follow clear instructions that they set on their own website. I was transferred to multiple agents and departments and still nothing was resolved, and promised a call back which I never got.ģ. I lost at least two online game products (FFXI) purchased from their website because customer support could not deal with keys that would not activate despite being purchased on their website from earlier dates. You are never given direct lines to agents or contact information in relation to follow up. They are not particularly clear on queries by phone or email. two people could say the same thing, one could get a warning, the other might get a 3 or 9 day ban.Ģ. There are no standard practices in their online games, the punishment and offence management, is as far as I can tell, at the discretion of each Game Manager based on their opinion of the severity of action i.e. I've had numerous issues with Square Enix Customer Support.ġ.
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